Refund Policy

1. Paddle as Merchant of Record

Payments for One String Songs subscriptions are processed by Paddle, our authorized reseller and Merchant of Record. When you subscribe, your contract for payment is with Paddle; refund and withdrawal rules are set out in Paddle's legal documents, not replaced by separate rules on this page.

2. Minimum 14-day refund and withdrawal period

Paddle's Buyer Terms and Refund Policy set out a 14-dayright for qualifying consumers to withdraw from a purchase after completing a transaction—for example, consumers in the EU, EEA, and UK, as described in section 15 of the Buyer Terms. Full conditions, exceptions (such as where you have requested immediate supply of digital content), and how to exercise this right are in those Paddle documents. We do not state or apply a refund or withdrawal period shorter than this minimum where Paddle's rules and applicable law require it. Buyers elsewhere are treated according to Paddle's policies and mandatory consumer law in their territory.

3. Refunds and statutory rights

Whether you may withdraw from a purchase or receive a refund depends on applicable law and Paddle's Refund Policy, which forms part of the Paddle Buyer Terms. If mandatory consumer law in your country gives you rights, those rights apply. This page does not limit those rights.

4. How to request a refund or cancel

To withdraw, cancel a subscription, or request a refund, contact Paddleusing one of the methods described in Paddle's Refund Policy, for example:

• the "View receipt" or "Manage subscription" link in your Paddle transaction email; or
• Paddle buyer support (including the "Request refund" option where available).

Eligibility and timing are determined by Paddle in line with their policy and applicable law. Approved refunds are returned through the original payment method where possible.

5. Help with the product

For questions about using One String Songs or technical problems with the service, you can reach us at kirill@onestringsongs.com. If an issue cannot be resolved and may qualify for a refund under Paddle's rules (for example a material defect), Paddle describes how to involve their support in their Refund Policy.